FAQs
Frequently asked questions
Everything you need to know about ordering, shipping, and our lab reports.
Still have a question?
Contact usWhat products do you sell?
Westcoast Labs offers laboratory supplies for research purposes.
Is there a lab report for each product?
Each peptide has a certificate of analysis from an independent lab, with HPLC purity, mass spec identity, the lot number and dates. You can read it on the product page before you buy. Bacteriostatic water does not have a certificate.
Do you offer returns or refunds?
All sales are final. We do not accept returns or offer refunds. Please review your order carefully before purchasing. If you received a damaged or incorrect item, please contact us within 48 hours of delivery.
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping takes 1–5 business days depending on your location and selected shipping method.
Is shipping free?
Shipping is free on orders over $125, anywhere in the U.S.
Do you ship internationally?
Yes. Please contact us for information about international shipping rates and availability.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
How do I contact you?
Use our contact page or email westcoastlabssupply@gmail.com. We aim to respond within 1–2 business days.